The questions everyone asks before they start.
Honest, plain-English answers about how Clearhead works, what it costs, how we protect your privacy, and what to do if you need help right now.
Clearhead has a freemium offering, with most of our features including fully-funded therapy unlocked only when your employer signs up to Clearhead for Business. If you want your employer to be part of Clearhead for Business, just get them to contact us at [email protected]
Head to our Find a Therapist page: myclearhead.com/find-a-therapist.
You can filter based on specialities you are looking for e.g. Anxiety. As well as whether you want to see them in person or online. Learn more about each therapist by clicking on their individual profiles. You can then see their real-time availability and request an available appointment directly on their individual profile page.
If your employer uses Clearhead to provide funded therapy for their employees. All you have to do is select the therapist you want and make a booking appointment request directly with the therapist. Don't forget to select the "Employee, Members, EAP Booking" option and enter your employer details on the booking form. This usually means that your therapy session will be free and paid for by your employer.
Clearhead will manage the payment to the therapist anonymously on behalf of your employer once we have determined you meet our eligibility requirements. We will send you an email to confirm this.
If you want your employer to be part of Clearhead for Business therapy scheme, just get them to contact us at [email protected]
Yes, Clearhead follows strict guidelines about the therapists we accept onto our database and they must be currently registered to one of the following professional bodies:
Psychologist - Current full registration with the Psychology Board of Australia (PBA) via the Australian Health Practitioner Regulation Agency (AHPRA)
Counsellor - Current member of the Australian Counselling Association (ACA) or Psychotherapy and Counselling Federation of Australia (PACFA) or Christian Counsellors Association of Australia (CCAA)
Psychotherapist – Current registration with the Psychotherapy and Counselling Federation of Australia (PACFA)
Drug and Alcohol Counsellors – A member of the Australasian Professional Society on Alcohol and other Drugs (APSAD)
Indigenous Practitioners – An Aboriginal and Torres Strait Islander Health Practitioner
Social Worker - Current registration with the Australian Association of Social Workers (AASW)
We are a proud New Zealand owned company and our team is based in NZ and Australia.
Yes, our CEO and co-founder is a medical doctor, our Product Owner and Clinical Lead are both Clinical Psychologists, and we collaborate closely with Psychiatrist, GPs, Psychologists and users of mental health services throughout the design and implementation of the platform.
We also have a clinical advisory board that comprises of psychiatrists and GPs.
You can contact us via email at [email protected]
Clinical Psychologist
They work with you to make sense of mental health and neurological (brain) problems. They offer practical psychological tools and support the processing of underlying trauma. They tend to be scientifically driven in the way they think.
*“Clinical” means they have specialist training through a university programme that involves internships with different clinics.
Psychologist
They work with you to make sense of mental health problems. They offer practical psychological tools and support the processing of underlying trauma.They tend to be scientifically driven in the way they think.
Counsellor
They facilitate change through listening and helping you become aware of what’s happening to you. They practice different types of therapy, which can be similar to those practiced by psychologists or psychotherapists.
Psychotherapist
They provide an opportunity to understand who you are, and how to make sense of your experiences and relationships to others. They tend to be more philosophical or artistically driven in the way they think. They seek to understand the effect of early trauma and relationships.
Indigenous Health Practitioner
They are Aboriginal and Torres Strait Islander Health Practitioners who are registered healthcare professionals who provide culturally safe clinical services and patient care, focusing on the health and wellbeing of Aboriginal and Torres Strait Islander peoples.
Social Worker
They offer counselling which provides emotional support and guidance to individuals to address personal and social challenges.
Therapists in the Clearhead network practice many different types of therapies, which they often mentioned in their bios. We've chosen six of the most common therapy types for you to filter by, which are described below.
Cognitive Behavioural Therapy (CBT)
A type of talking therapy where you learn coping skills and focus on how your thoughts and beliefs affect your feelings and actions.
Mindfulness-Based Therapy
These are talking therapy approaches grounded in mindfulness. Mindfulness is a way to intentionally focus your attention on present experience in a non-judgemental way.
Trauma-informed
This approach is about understanding what has happened to you and your family, rather than focusing on what's wrong with you. It involves being aware of potential trauma triggers and not going there until you’re ready.
Acceptance and Commitment Therapy (ACT)
An approach to talking therapy where you learn to stop avoiding inner emotions and accept that they’re understandable reactions to challenge. It also incorporates mindfulness and personal values into action-orientated change.
Eye Movement Desensitisation and Reprocessing (EMDR)
A type of therapy designed to alleviate the distress associated with traumatic memories or disturbing life experiences. It involves focusing on these memories, while engaging in side-to-side eye-movements, and processing what arises in your mind and body.
Psychodynamic
In a broad sense, it’s a talking therapy approach that brings to awareness the psychological forces underlying your behaviour and feelings in connection to your early experiences. It focuses on the relationship between conscious and unconscious motivation.
Humanistic Therapy
This approach emphasises growth and self-actualisation, rather than curing disorders. It focuses on your personal worth and values to free yourself from unhelpful beliefs, so you can live a fuller life.
A psychologist is primarily a talking therapist and, in some contexts, they also administer psychometric tests (e.g., an IQ test).
A psychiatrist is a medical doctor who specialises in mental health and prescribes medication as treatment. In some cases, they also offer talking therapy.
You can find clinical psychologists and psychologists alongside the other talking therapists available in the Clearhead network. However, we do not have psychiatrists in our network as they rarely offer talking therapy and are already relatively accessible in public and private health systems.
