Real clinical care for your team, the moment they need it.

Employees can access support from multiple confidential channels, including the Clearhead app, by calling our freephone line, by emailing our support team or by logging in to our website.

Yes. Our freephone helpline and digital platform operate at all hours, 365 days a year.

At Clearhead, there is always a therapist available for a non-urgent counselling appointment inside of 72 hours. For urgent support, employees can speak to an on-call counsellor immediately over the phone, or get a virtual or in-person appointment within 24 hours.

Yes, if you choose to switch on family access as part of your EAP plan, and it can be a valuable way of supporting personal and family challenges faced by employees.

Because one in four people experience mental unwellness each year, our benchmark is to meaningfully engage at least 25% of your team, and our case studies illustrate that we regularly achieve around 50%. Engagement means more than an app sign-up or login. It means using our tools, accessing or downloading topic-specific resources, or speaking with a therapist. Our mental health tools and resources are designed to encourage proactive self-development and resilience building - meaning that there is something for everyone, no matter where they are on the languishing-flourishing spectrum. When you get reports from Clearhead you’ll see clear numbers for therapy uptake alongside a separate number for overall engagement including these proactive resources (in accordance with EAPAA engagement definitions).

All Clearhead providers must: - Primarily deliver talk-therapy. - Be regulated by a professional body with clear codes of conduct, ethical guidelines, and continuing education requirements. - Hold a current practicing certificate or professional membership. - Have at least three years of post-qualification therapy experience (internships and provisional status do not count). - Maintain professional indemnity insurance. - Comply with clinical supervision requirements as outlined by their respective registration/ membership bodies, confirmed as part of our annual audit declaration. - Be familiar with, and adhere to, the EAPAA Professional Standards and Code of Ethics. **Psychologists** – Registered in New Zealand (NZ Psychologists Board) or Australia (Psychology Board of Australia). **Psychotherapists** – Registered with the Psychotherapists Board of NZ (PBANZ) or the Psychotherapy and Counselling Federation of Australia (PACFA). **Counsellors – NZ:** Full member of NZAC or NZCCA. **AU:** ACA Level 3+, PACFA, or CCAA membership. **Social Workers (Australia only)** – Accredited as a Clinical Social Worker or Mental Health Social Worker with the AASW. **Rongoā Māori practitioners (NZ)** - ACC registered Rongoā Māori practitioners. **Drug and Alcohol Counsellors** - Specialist practitioners registered with DAPAANZ (NZ) and APSAD (Australia).

Clearhead is perfect for businesses that have most of their team based in New Zealand and Australia. We provide virtual support to employees who are based outside of ANZ. Get in touch with us to discuss your requirements.

In order for an Employee Assistance Programme to meet the industry definition of EAP, therapy must be available on a confidential basis. EAPAA guidelines state that “Confidentiality is a central tenet of an EAP service and must be maintained. On occasion HR/Management may set up a referral process in which confidentiality is not upheld, on these occasions clients are to be made aware of the limits to confidentiality before proceeding with service delivery.” This means that employees need to be able to access help without needing to speak to their manager or HR department, and without other unnecessary friction. It also means that employees should be aware that they have an EAP, and how to reach out for support before they experience distress. In circumstances where threat of self-harm, threat to (or from) others is in play, confidentiality may be breached to allow for emergency services to respond to safety concerns. These limitations are explained to clients on intake. We’ll work with you to make sure that your team understands where they can access support, and the confidentiality guarantees (and boundaries) that come with that support. [Read our confidentiality statement here.](/privacy-policy)

Our customer success team will guide your onboarding experience with Clearhead and ensure you are equipped with dedicated resources for confidently and comprehensively introducing the service to your team. Inside of our manager portal you will find evergreen content including HR, manager and employee handbooks, service guides, a menu of workplace clinical offerings, digital poster packs and a range of marketing assets. Our mission is to make personalised mental health and wellbeing support accessible for everyone, and so we do everything we can in service of that.

A good onboarding timeline depends on the size of your organisation, but in theory we can have you live and operational in just a day or two. In the meantime if you have urgent need for care, we can put that in place without delay, while we get you set up on our platform simultaneously.

We have a free version of our platform that individuals not covered by Clearhead EAP can use to get started on a few of our tools and book therapy on a self-funded basis. **A basic (free) account includes:** - Mood Journal (limited features) - My Journey level one tools only - Appointment management **An employer-supported (paid) account includes several additions:** - Wellbeing recommendations based on Mood Journal entries - All three levels of My Journey tools - Library of wellbeing content (video, audio, written) - Intelligent wellbeing assistant - Ability to access financial, legal and career coaching appointments (when turned on by the employer)